We have several resources and guides for players. Below are the answers to the most frequent questions we get to our call center. We also have a few other links you might find useful:

• How To Bet On Sports
• About Sportsbook Payouts
• Sportsbook Promotions

Frequently Asked Questions

Presented below is a list of our most frequently asked questions. If you still have questions then please use e-mail or call us, and we will be happy to assist you.

Are my transactions secured?

Yes! We use industry standard SSL encryption for all transactions.

Are there any age restrictions to wager?

Yes: all customers of AceSportsbook.com must be 18 years of age or older.

What are your hours of operation?

We are open for wagering 10 EST until the game goes off the board, 7 days a week.

How do I get started?

To register, jump to the top of the page and fill out our free registration form on the right. From there, you can log in and fund your account or play free casino games.

What is the minimum deposit?

There is no minimum deposit!  Although in order to benefit from some of our free-play and deposit bonuses, you will need to deposit at least $100.

Do you have anyone located in the United States who can take my money and pay me my winnings?

To comply with United States law, we do not. All transactions take place in our other countries of operation. Funds can easily be sent to you in a variety of legal ways — visit the banking center for more information — and can arrive right at your doorstep or in your bank account.

Do you offer comps or bonuses?

Yes, we offer a wide variety of incentives to new and existing customers! For a list of current promotions visit our bonus information page.

How can I make a deposit?

Currently we accept Western Union, certified check, and Bank Wire. For complete depositing details visit our banking center.

How can I make a withdrawal?

Withdrawals can be requested via: bank wire, certified check regular mail, certified check express mail and person to person money transfer. Withdrawals are available Monday thru Friday. Please visit our banking center for details and applicable fees.

Is the money in my account U.S. Dollars?

Yes, all customer funds are maintained in United States currency.

Can I bet on Credit?

No, all wagering requires funds to be posted to your account in advance.

What wagering services do you offer?

Currently, we are offering a full featured sportsbook, lottery and 2 complete internet casinos featuring: blackjack, video poker, slot machines, roulette, craps, baccarat, 5-stud, pai gow poker, keno and more.

What is the minimum I can wager?

You may play Internet casino games for as little as 25¢. For internet sports betting and straight betting, there is no lower limit.

How do I contact the manager?

There is always a manager on duty to resolve any issues. Call (800) 640-5088 and ask for a manager.

What is the procedure if I want to close my account?

If for any reason you wish to close your account, it is easy to do. Simply go to the cashier inside the casino or sportsbook and request a refund. We will refund your balance, less applicable withdrawal costs, immediately. Should you wish to play with us again, reinstating your account is also very easy.

Are my winnings reported to any government agency?

No.

What about taxes?

We cannot give you any tax advice. We have players from many countries around the world, with a large variety of tax laws. We recommend you seek the advice of a qualified advisor in your country of residence.

Do I get any money for sending you new customers?

Yes!  We will credit your account up to 20% for all new customers referred to us.  You may call (800) 640-5088 to discuss personalized referral bonuses.