If you are having problems placing a bet on our site or cannot log in to your account, the following fixes may help:
- Reboot your PC Check that your current settings have not been overwritten
- Update your browser to ensure you have the latest and most secure version of Firefox, Chrome, Internet Explorer, or Safari
- Check your proxy and firewall settings to ensure our website is not blocked
If you are still experiencing problems after trying out these fixes please email us the following information and we will contact our IT department for advice:
Which operating system are you using? (e.g. Windows XP, iPhone6)
Which browser are you using and which version number? (e.g. Internet Explorer, Firefox, Safari, Chrome or Opera)
The version number can be obtained by clicking on Help on the Menu bar and then clicking on About. Please quote the full long number. What ISP are you using, (e.g. AOL, Freeserve, NTL World etc.) The site has been designed to run most effectively on the following: Internet Explorer 5 or later, Firefox 3 or later and Opera 7.
What if I forget my password?
If you forget your password you can call us at 800-640-5088, and we will ask you for some personal information to verify your account. Once we have established your identity, and you have correctly answered your personal security questions, we can provide you with a new password or send you your current password by email.
The configuration we currently support for AceSportsbook.com are:
Windows: Windows XP and newer
Linux: Most distos
Mac: OS X and newer
Mobile: All major platforms
Browsers: IE7.0 upwards, Firefox 3.6 upwards, Chrome all versions, Safari
Why am I being challenged with a captcha?
If you or someone on your network has a virus, or else is abusing our servers, you may be asked to complete a captcha before being allowed to access our site. This is for anti-bot and anit-ddos reasons and cannot be circumvented.